Screen Personas 3.0 SP04 Image (Resource) upload error

[jay_pandit]

Hi folks, Wondering if anyone has run into this issue : We've just upgraded to Personas 3.0 SP04. I tried to Upload a .png image via the Resource "Create via Upload" button in the Admin screen. The upload fails with an error in the message bar -- "Communication failure by converting image" (Message No. /PERSONAS/MESSAGES 482). This is on Personas 3.0 SP04, NW 740 SP12, Kernel 742 PL401. I have also observed the same error on another system with a higher Kernel patch level -- Personas 3.0 SP04, NW 740 SP12, Kernel 742 PL429. I tried different .png images, but received same error.

On other systems -- (Personas 3.0 SP02, NW 740 SP12, Kernel 742 PL318) & (Personas 3.0 SP03, NW 740 SP10, Kernel 742 PL419) -- the upload works fine. Thanks for any info ! ..... Jay.

[tamas_hoznek · Accepted solution]

Hi Jay,

I have seen this happening in some systems. I think this is related to the IGS not working or not being set up correctly. So the basis folks would have to investigate the Internet Graphics Server in your environment and make sure it is started and is available.

As the first step, go to transaction SM59 and see whether the TCP/IP destinations IGS_RFC_DEST and GFW_ITS_RFC are set up and the 'Connection test' function works. If not, those need to be fixed as far as I'm aware.