Scanning in app "Manage Physical Inventory Count" doesn't work

[steven_shi1]

Dear Gurus,

Our requirements is use the app "Manage Physical Inventory Count" with barcode scanning. I'm in the detail page of physical inventory document, I tap scan button then scan the barcode ,and sap cannot search the material I scanned,and I'm pretty sure that the information in the barcode is correct. Does anyone know what the problem is?

Best regards

Steven.

[BGANA10]

Hello. 

i wish i could help, facing the same issue here. 

Moreover, when i manually insert the EAN (linked to material master) the system recognizes it and adds the associated material for counting... But when scanning the barcode it doesn't work, also appears message "no items found" 😞

Why does this happen?

Regards, 

Bruno

[Hansani_H]

Hi, I am facing the same issue. Did you able to find the solution?

[BGANA10]

Hi @Hansani_H

No, not yet...

Bruno