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SAP Universe connection error in SAC

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Hello:

I installed/configured redistributable pkgs, SAP JVM 8, Apache Tomcat 9, SAC CA (latest version), and SAP Cloud connector (latest version) on the Windows server, I was able to add on-premise under the data source config tab in SAC, Subacct is configured properly and I can connect to Cloud connector that means our tenant connection to the windows server where the cloud connector and agent is installed.

When I try to create an Import connection to SAP Universe I get this error:

An unexpected error occurred in SAC Agent. Please contact your administrator. Correlation ID: 37963165-0618-4646-b286-933559618683

What am I doing wrong?

Our SBOP is on 4.3 SP2 P10

Thank you!!

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