sap S/4HANA SERVICE - REQUEST MANAGEMENT

[basavarajj]

Hi All,

I am trying to create a PM notification from a service request in SAP s/4hana but unable to find that functionality.

Fiori app --> "search service requests".

Please let me know if there is an option to create notifications from a service request (like a follow-up or automatic creation by configuring in SPRO) as per S/4HANA service 2023 latest release as it is needed in my scenario.

Thanks.

SAP S/4HANA Cloud Public Edition Service

[Fancy_Zou]

Hi

A quick question: Are you asking for features in Private Cloud or Public Cloud? "2023" is supposed to be the version of private cloud.

Best Regards,
Fancy

[DeanMG]

Hi Nivritti,

Can you explain your scenario?
In S/4HANA Service, the Service Request effectively replaces the PM Notification. So I am interested to know a bit more about the scenario to see if other options are available.

Cheers,

Dean

[Nivritti]

Hi Dean,

Thank you for your response.. 

In my project I am trying to see if I can achieve the below flow-

Now that CS will be a sunset module and S/4Hana service is the future.. wanted to understand if in plant maintenance it can be integrated and could leverage the new functionalities of S/4Hana service. Like would I be able to use the service requests in revisions then create build orders, PM confirmation etc.

[DeanMG]

Hi Nivritti,

Thanks for the flow, clear now. However, I am not aware of the possibility to create a notification from an SvR. 
If you can somehow convert the data to generate a Notification (via API, custom program etc), you need to be sure that you can configure the Notification flow as depicted. The standard Service flow for Advance Execution does not cater for Notifications, but it may be possible to configure it. You will need to check the possibility and any issues that it may introduce.

Keep me updated on the solution progress