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SAP Process Automation tasks not visible in the Build Work Zone Inbox for process participant users

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Hi all,

We have a process that is triggered with a 5 minute timer (which I trigger it by clicking the run now) from Trigger Tab in the Environment from Control Tower in Build Lobby.  Process run and executes the approval form.  I give a list of email ID (for which we have created the users in BTP and the Custom IDP as well) and I see the tasks as a developer in my inbox but for others (who are given the process participant role), the same tasks are not visible.  I gave the email list as comma seperated in the receipient list in the approval form and still they are not able to access the task.  I created the user group and added all the user's in the custom IDP that I have using the administrator access and used that group in the group section for the approval form and still the inbox is not showing the tasks.  I am the sub account administrator and other who want to the see the tasks are process participants.  I am not sure what is missing that make the inbox not to show the tasks for others even though they are added to the group in the custom IDP.

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