SAP Personas error 1006 atleast one batch step failed

[avijish]

Hi Experts

One of our personas screens have stopped working and presenting below error, any suggestions or corrective actions to overcome this error. Have tried clearing the MIME cache in /PERSONAS/ADMIN tcode but no luck

Thanks

Vijish

[Tamas_Hoznek]

With questions like this, it is always helpful to know what Personas SP is in use, if the latest version of the client sources note and all other relevant notes in Health Check are implemented and whether the problem happens in webgui or Slipstream Engine.

Based on the (very small) screen shot, this is in webgui.

[avijish]

tamas.hoznek

Thanks for your response and sorry for not mentioning the Personas SP level, which is SP11, the latest version of notes in health checker have not been implemented yet. As mentioned the error screen is from WEBGUI. Our developer are trying to find a fix for the same. Any additional suggestion, troubleshooting help, logs etc is appreciated. Thanks

[Tamas_Hoznek]

I think Brian's answer below is on the right path, so check if that helps.

Also, keep in mind that SP11 is out of support so time to upgrade. SP15 will be soon available.

In case of any problem, the first thing to do is to install the latest Personas client sources note version and implement all notes in Health Check that have a non-green indicator.

[avijish]

tamas.hoznek

Brian Wills

Thanks for your responses, apparently the underlying screen had an interim screen/pop which was not handled by the script. We have analysed this and modified the script to bypass the popup screen. Currently testing the same and will let you know if it worked as the issue is isolated to PRD.

Had installed the latest client sources note versions previously and also we are planning to update to SP15 very soon.

Regards

Vijish

[Brian_Wills]

Looks like there is a popup box on the screen when the Personas script is trying to click a button on the main screen. Obviously it cannot click the button on the main screen when there is a popup in front of it. In the error message is says: "wnd[1]". This usually means a second screen (i.e. a popup) is being displayed. Main screen is "wnd[0]". The script is failing when trying to click button 16 (I think this is SHIFT-F4). I could be wrong, but this is what I currently see from the screen shot.

Thanks,

Brian