SAP have recently changed the PCoE process, removing any human interaction - i.e. there are no auditors to talk to like we could before.
This presents a problem when the PCoE dashboard shows items that are not being updated or need to be challenged.
2 items we have are:
1) Forwarding Cases via SAP Solution Manager
We are being marked down on 1 case where we should not be. We met the criteria required to raise the case i.e. the solution was well researched and the answer does not exist in an SAP Note or online blog, etc. We have challenged this via an SAP Case and chased via the SAP CIC, but we are not getting well considered replies.
2) SAP EarlyWatch Alert Compliance with SAP
We are able to see customer EWA's in the SAP Portal (and can download them), but they are not appearing in the PCoE dashboard. There seems to be a disconnect between the 2 SAP websites. We have raised this via the SAP CIC but are not getting a valid reply.
We have also chased these issues via our account manager at SAP, but they are not in a position to help because the PCoE team has disbanded and it is not clear who to go to within SAP to resolve these issues - in the past, a short conversation with the PCoE auditor would have resolved these issues.
Please can you suggest who I can talk to within SAP to get these issues resolved.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.