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SAP MY Inbox Issue with SAP Fiori launchpad multiple systems ( S4 ECC and CRM )

Sunitkroy
Participant
0 Kudos
795

Hello Experts,

Need your expert advice here please -

Background:

  • We  have one MyInbox and processes workflows initiated in CRM as well as S4.
  • CRM System Alias was used to enable one MyInbox for both the systems.
  • Realization today that a manager must have an ID in both the systems or MyInbox has errors.
  • We have many managers who do not have a CRM id
  • Managers are not real SAP users but they receive mail with a link which navigates them to MyInbox for approvals.

Plans:

  • Disable CRM Alias to allow Managers to approve S4 workflows
  • Copy MyInbox so we will have two MyInboxes (one for S4 workflows and one for CRM workflows)

Where we are:

  • CRM Alias has been disabled
  • We are having challenges creating a secondary MyInbox for CRM workflows

What is needed:

  • Requesting your help in how to create second CRM MyInBox  or suggest alternatives for CRM workflows. 

Thanks & Best Regards,

Sunit

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junwu
SAP Champion
SAP Champion