SAP ME. Can a partner create service requests on behalf of customer? SAP Cloud

[tsc]

Hi community!

I have searched all over but i couldnt find information regarding this.

A Cloud customer can authorize a partner for case/incident creation and management

But can we get authorized to manage their service requests from our S user?

[45816]

Yes, a partner can create service requests on behalf of a customer in SAP for Me, provided the customer has granted the necessary authorization using the Service Partner User Management application. This allows partners to use their own S-user IDs to create and manage cases on behalf of authorized customers. 

Kindly refer to KBA's below for more information.

Service Partner User Cockpit - SAP for Me
2518736 - Service Partners: How to get authorizations for your S-user ID to create support cases on-...
2518600 - How to grant support authorization to a service partner S-user using the Service Partner U...
3575946 - How to use the Copy Authorizations function in SPU Management application – SAP for Me
3594233 - Cloud Administrator is unable to access SPU application due to missing authorization error...