on 2023 Jan 27 9:36 AM
Hello SAP Intelligent RPA and SAP Process Automation experts.
We have an attended automation that is executed by users from the desktop agent. The automation starts, runs and finishes successfully. In the same project, there is no automation that runs with events.
At the end of the process, or if an error occurs during execution, the user is notified with the "Information Async. Dialog" activity, using the Close template, to end the execution independently of when the user closes the dialogue window.
The automation executes a series of SAP transactions to download files, automates a sequence of Excel operations and sends emails.
Once the automation is finished, the user closes the dialogue window and the robot remains running but without executing any automation.
The next times the user accesses SAP GUI and tries to download a file from the system and save it locally, the normal window to choose a directory is not appearing despite clicking on the pop-up button.
We have noticed that even though there is no automation running the SAP GUI Scripting icon is highlighted as if something is running.
To get the pop-up to select the directory again, the user has to close the desktop agent and it works correctly.
We are using, desktop agent 3.7.44 and sdk dependencies: irpa_core 1.30.69, irpa_excel 1.30.69, irpa_outlook 1.30.69.
Does anyone know what might be happening or if we need to configure something in the system somehow to stop this from happening? Let me know in the comments if you need more information to find out what the cause of the error might be.
Thanks in advance.
Alejandro Lisarde
Request clarification before answering.
Hi ,
Can you please clarify few questions
1.In your statement "Once the automation is finished, the user closes the dialogue window and the robot remains running but without executing any automation" .Which Dialogue window is user manually closing ?
In the timeline ,do you see the sequence of steps with ended the automation?Is your Desktop Agent running eventhought the automation has ended in Debug mode or Attended scenario?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello,
Thank you for your time.
The problem is when the automation job has been successfully completed and the user is still working on his computer doing other tasks. Right now he has to shut down desktop agent to be able to choose the folder where to save the SAP files.
Regarding the questions:
Many thanks again for your time.
Alejandro
User | Count |
---|---|
54 | |
10 | |
9 | |
8 | |
5 | |
5 | |
5 | |
5 | |
5 | |
4 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.