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SAP Gui 8.00 crashed after update to patch 1

michael_vk
Explorer
4,757

Dear colleagues,

I've an issue with SAP Gui 8.00, after update to patch 1, Gui not started. In Windows logs, I've seen below info:

Faulting application name: saplogon.exe, version: 8000.1.1.1161, time stamp: 0x6424c151

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x000001ea1b064d70

Faulting process id: 0x28e0

Faulting application start time: 0x01d965eea834a020

Faulting application path: C:\Program Files\SAP\FrontEnd\SAPGUI\saplogon.exe

Faulting module path: unknown

Report Id: ad3707df-f08c-4b2f-bf06-a66a5b9d97d7

Faulting package full name:

Faulting package-relative application ID:

Accepted Solutions (1)

Accepted Solutions (1)

steve_m_taylor
Discoverer
0 Kudos

We had the same issue and SAP came back with the following solution which you may like to try.

Please could you check the following Registry Key whether the crash is solved or not: - Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SAP\SAPGUI Front\SAPFrontendServer\Security

"UseComHjkngWA" = "0" (DWORD 32-bit)

After adding this key, the problem was solved for us.

Steve

michael_vk
Explorer

Hi Steve,

I've installed patch, added new Registry Key and ... SAPGui started!

Thank you for the solution.

Michael.

Answers (4)

Answers (4)

michael_vk
Explorer

Hi Lucas.

Thank you for your response.

This issue occurs on my workstation with Windows 10. On another (virtual desktop) this problem didn't occur. Both workstations have security software. The situation is similar to the one described by Chris.

Michael.

manuf
Explorer
0 Kudos

Patch level 2 was released and solved this issue. More info also here

https://blogs.sap.com/2023/01/20/sap-gui-for-windows-8.00-is-coming-on-27th-of-january-2023-new-feat...

henning1
Participant
0 Kudos

Hi,

see also note 3320385. “SAP is currently working on a solution to this issue with highest priority."

https://launchpad.support.sap.com/#/notes/3320385

Best regards,

Henning

TChrisS
Explorer
0 Kudos

Hi,

I have 64-bit SAP GUI installed on the server where I was having the issue. Creating the DWORD at the following location solved the issue for me.

HKEY_LOCAL_MACHINE\SOFTWARE\SAP\SAPGUI Front\SAP Frontend Server\Security


Thanks for the solution.

Chris