SAP for Me "You do not have a maintenance contract for this installation"

[SAPSupport]

Hi,

While performing an upgrade we ran into an issue where there seems to be an error on SAP for me with regards to our installation number. SAP for me reports back that we do not have a maintenance contract for the installation.  "You do not have a maintenance contract for this installation. Details in KBA " 
License Keys application shows message: You do not have a maintenance contract for this installation...  we had a look and indeed the installation reports expired on the maintenance agreement but we can't create a temporary maintenance entitlement which is urgently needed for the upgrade to continue and meet the planning with the business. 

Please have a look at the installation number because as we see, we should have a valid contract. 

Regards,

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[SAPSupport · Accepted solution]

Dear valued customer,

I understand you are located under Service & Support at License key application. While selecting the installation to extend your key you get the error "You do not have a maintenance contract for this installation". You also might have realized the "Details in KBA " beside that error. By clicking on it you will always find the information on the next steps for such errors. 

In that case I would need you to contact the SAP Contract Department or your responsible SAP Account Representative. Seems like the maintenance frame of the installation needs to be reviewed and corrected.

Following two KBAs helps you guide to that channel.

https://me.sap.com/notes/2626344

https://me.sap.com/notes/1660069

I would love being a help but unfortunately the SAP for Me technical Support Team does not have any access rights to maintain contract data.

Best wishes Dragana

SAP Support SAP for Me.

[ThierryJosselin · Accepted solution]

Hi team, a few more info on that topic. The customer has an order form to move from the BPC/Netweaver version to the BPC/BWHANA version. They have to do it in April, but when they upgraded for the new version, the system kept in mind the previous one. Who can support to change this ? Thanks Thierry Josselin, EA Rise for Equans