SAP CPQ - Post Actions not executed

[MaciejD]

Hey! I have SAP CPQ instance with a lot of Post-Actions after approving a Quote. I noticed that for one quote approval there was an error in a script which resulted in transaction being rolled back. Then, a user approved a quote again and it succeeded, but no Post Actions were executed. Is it some known behavior? Sometimes it seems like Post Actions were not executed even without any previous exception

[eric_silva]

Hello MaciejD, Eric here from SAP CPQ Support! I made a quick search and currently there aren't any similar issues opened, I would say this require additional investigation, if it's an issue in application Support team can help you! If issue is still reproducible, I recommend you to raise case to SAP CPQ Support with all the details so we can investigate why the post action is not being executed in some scenarios. Best regards!

[eric_silva]

Hello @MaciejD We helped you to accept the answer, since there were no further updates under the topic. You can unaccept it anytime if the answer provided was not helpful enough and you have further questions.

[akhilesh595 · Accepted solution]

Hi MaciejD,

I have also seen the similar kind of issue, this is due to the insert sql operations CPQ does and while the transaction is being proceed we in the post action write the script to modify some quote object does this. Try to move the order of post actions.
This worked for me.

Thanks,

Akhilesh.

[FancyZou]

Hi,

I don't think it is as designed that post action will be not executed if the user re-triggers the action after it fails for the first time. If you could reproduce the issue stably, I would recommend you raise an SAP ticket to SAP CPQ component with detailed reproducing steps. The dev team will help you with the root cause if it is identified as a bug.

Best regards
Fancy