SAP CLOUD ALM - System/Service did not send data for last 20 days

[kafar]

Hello Members,

Require some help, We have start configuring SAP CLOUD for System Health Monitoring. We were able to setup our system on Dec21, and data was fetched. but now when i login to system going to health monitoring, it shows warning & critical sign message "Data is Outdated" and under systems it says "System Service did not send data for last 20 days" I have followed the steps using “/n/SDF/ALM_SETUP.

Thank you

[kafar]

Thank you so much Christoph & brad_saxon, your responses really helped me alot to navigate through more on the issue.

[kafar]

I read through the logs and had multiple sessions with Basis, and fianlly able to resolve by adding additional role to CLOUD Batch user.

[christoph03]

Hi Kamal,

you may find helpful information running the Cloud ALM Diagnostic Report in transaction SA38:
/SDF/CALM_CDM_CONN_DIAGNOSTIC.

A common connectivity problem these days is the switch of the G2 root certificate authority (CA) for the SAP BTP, Cloud Foundry environment. If the Diagnostic Reports shows SSL-connectivity problems, kindly check the SAP Note: 3327214 - Root Certificate Replacement in the SAP BTP, Cloud Foundry Environment - SAP for Me and add the corresponding DigiCert certificates using transaction STRUST.

Kind regards,

Christoph

[kafar]

Thank you Christoph Jandek,

Appreciated to share the SNOTE 3327214, will review and apply the note to see if connectivity issue is resolved