SAP Cloud ALM - new user can't logon to activate

[sara_harte_ms]

What could i be missing? 

• User is created in IAS and verified to be there.
• We have SSO using Entra/azure AD.
• connection between ALM and IAS is as was setup initially during provisioning.
• Create the user in ALM and assign roles
• Email sent to user with inivitation URL
• user clicks on url and then gets standard logon screen (seems to be pointing at correct IAS tenant.
• user enters email address and enterprise password
• Logon error.

[paula_augedahl]

Hi, sara_harte_ms, Were you able to get resolution here? If not, I hope that you logged a support case to get direction.

[paula_augedahl · Accepted solution]

Hi, sara_harte_ms,

Due to lack of further response, it seems you have a solution and therefore, closing out this unanswered question.  If you do need assistance on such a problem, suggestion is to log a support case so we can review and assist your particular scenario. 

In case you need anything further, you can un-accept it at any time.

Best regards,
Paula