SAP Cloud ALM mappings for Fresh Service

[S0021536721]

we are currently trying create integration between SAP Cloud ALM and external ticket system like FreshService. Currently created the mapping and encounter 400 bad request error

my line of codes

"choices":[{
"destination":"status","source":"state","cases":[{
"when":"new","then": 2
}, {
"when":"open","then": 6
}, {
"when":"closed","then": 3
}],"default": 2

but its giving error

External Service consumption error occurred : {"description":"Validation failed","errors":[{"field":"status","message":"It should be one of these values: '2,6,3,7,4,5'","code":"missing_field"}]}

please advise

[john_p_grimes]

I'm afraid there's just not enough information here to help.

1. What kind of mapping are you using (payload, or rule based)?
2. What is the "eventType" that your status choices are contained in (e.g. "EVENT-SITUATION.CREATE")?
3. Is the status choices block in a request, or a response block in your JSON?

Ideally you should upload a file containing a copy of your full JSON so we can review it for structural issues. If we can't see the entire JSON, we're just making guesses and it won't be very helpful.

[DoloresCorrea · Accepted solution]

Hello,

I would say this question is not relevant anymore, making some clean up of the questions for SAP CLoud ALM tag.

Best regards,

Dolores