The "Integration Owner" role (ops_im_IntegrationOwner) is roughly equivalent to the "Viewer", "Consumer", and "Analyst" roles in other SAP Cloud ALM for Operations use cases (e.g. "Health Monitoring Viewer", "Job Monitoring Consumer ", and "Configuration Monitoring Analyst" respectively). The intended use case is that these users have read only access to the Operations use cases. This restriction also applies to the Alerting for those metrics.
If you currently wish for users to have the ability to edit Alerts in the Operations use cases, they need to have the next tier of role collection for that use case. As you have already mentioned, for Integration & Exception Monitoring it is "Integration Architect".
If you feel that this behaviour does not align with your business case or usage, and that a separate Role Collection should be created specially for L1/L2 type support (Read only, except for Alerts), please create a request in the SAP Cloud ALM for Operations Campaign in the SAP Customer Influence portal. If you outline your business case there, the Developers may provide a new role collection as per your requirement. If they decide to pursue it further, an item will be created in the Roadmap for SAP Cloud ALM with a projected delivery date. Then if it is delivered, the SAP Cloud ALM What's New page will be updated with the detailed information about how to use the new functionality.
Bluesky
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