SAP CDC won't send admin TFA Reset Email to the person who triggered it and not the admin

[tomasz_glk]

As a CDC console admin I was asked by another admin to send him the TFA Reset Mail. After triggering the email for them I received the email and not them. Is there any setting which has to be changed so they receive the email or is it a bug?

[eddiebautista]

According to the documentation, the link is supposed to "send the administrator a TFA reset email. Once the user clicks the link, they are able to reset their TFA device." https://help.sap.com/docs/SAP_CUSTOMER_DATA_CLOUD/8b8d6fffe113457094a17701f63e3d6a/1112b9c80af34393a...

[eddiebautista]

According to the documentation, the link is supposed to "send the administrator a TFA reset email. Once the user clicks the link, they are able to reset their TFA device." Reference: https://help.sap.com/docs/SAP_CUSTOMER_DATA_CLOUD/8b8d6fffe113457094a17701f63e3d6a/1112b9c80af34393a...

If you can, please open a ticket within the SAP support portal (https://me.sap.com/home) and report the issue. Note: You'll need an S-User ID to log in. Support should also be able to trigger a TFA reset from their end.