SAP Application Studio - Create Interaction on

[jarenass01]

Hi experts

I need to create a new interaction for tickets

the business object is ServiceRequest, but I can't find a method to help me create it.

The scenario

The Business Object

With this association I can get the interactions created, but I cannot create a new one

Can somebody help me?

Thanks in advance

[former_member226 · Accepted solution]

Hi,

Interaction are part of Tickets UI as business transaction document reference i.e. whenever you create a new interaction from interaction UI, then at the backend system generates a document flow with respect to the ticket.

Hence you do not specifically find a method to create a new interaction but rather you can choose if you want to create a new Phone Call or Email and create them using their respective BusinessObject. In order to have an interconnection of them with Tickets UI you need to link them using Association BusinessTransactionDocumentReferdence.

[jarenass01 · Accepted solution]

Thank you very much for for your anwer.

[jarenass01 · Accepted solution]

"In order to have an interconnection of them with Tickets UI you need to link them using Association BusinessTransactionDocumentReferdence"

Could you please explain how to do this?

Should I create the activity and then take the mentioned association and link it?

[former_member226 · Accepted solution]

Hi,

You can create a new activity or use an exiatsing activity based on your use case and just create a linkage using BusinessTransactionDocumentReference

for more details please also refer https://answers.sap.com/questions/152949/how-to-create-a-document-flow--activitytask--for-a.html where I have published a code snippet as well.

BR
Saurabh