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Sales unit is not getting populated in lead form marketing via cl

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I need your expertise in this incident. Is replicating the Leads from the Marketing Cloud to C4C, when replicating, the Leads are being left without the Sales Unit.

In the generated payload, the Sales Unit is filled in, but in C4C the field is empty.

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Answers (1)

Answers (1)


Hi Sasi.

Please try these steps.

1) Check the outgoing payload if Sales Unit is sent from Marketing Cloud.

2) Check the incoming payload received in SAP Sales Cloud if it has the same value sent from Marketing Cloud.

Please note that the Sales Unit "code" needs to be sent in that field and not description. Also, if the Sales Unit codes are different in both the systems, we need to ensure some mapping is done to receive the Sales Unit code maintained in Sales Cloud.

3) If above two are good, please check if the determination rules maintained in Business Configuration --> Fine Tuning --> Leads are conflicting and clearing the Sales Unit field.

Please do respond if this works and share the results of your analysis so that we can check what else can be done.