We purchased Sybase Anywhere 16 in 2016 including 1 year annual support, and afterwards we didn't renew the annual support because we don't need it as we rarely used it and has never encountered any problem with the database. Now we have new projects and decided to purchase new licenses for Sybase Anywhere 17, but our Purchase Orders have been suspended for over a month now. It is ridiculous that SAP in Indonesia is asking us to pay for the 4-5 years annual support fee of the old SA-16 (which product had been end of life now) before they can proceed with our new PO. This has never happened to us before with any other softwares purchased, not even from earlier version SA before SAP has taken over. Is that the only way out for us to continue as Sybase client? Note that the new SA-17 requirement is meant for other project, different from SA-16 we purchased years back. Please help as this problem has stopped our project from moving into production line. Thanks.
Regards,
Johannes
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.