Record Selection in Japanese not pulling the correct records.

[stacy_cramer]

Hello,

I am using Crystal XI running off of a Remedy SQL Database that has Japanese data in the records. When I place the following criteria in the Record Selection, I pull no records. But, If the put the criteria with the japanese criteria in the Group Selection formula, I get the records that I want but then many of my formulas are adding up all the records.

{HPD_HelpDesk_VW.Severity} in ["1","2"] and

{HPD_Affected_Organizations.Organization} like "ジブラルタ"

How can I get Crystal to recognize the japanese criteria in the Record Selection criteria?

Any help would be appreciated.

Thanks, Stacy

[former_member11696]

Please re-post if this is still an issue or purchase a case and have a dedicated support engineer work with your directly

[stacy_cramer]

Don,

How do I open a case. We have a support contract.

Thanks, Stacy

[former_member11696]

Hi Stacy,

Got to Service Market Place and log in. You'll find all the info there. Here's the link:

https://websmp203.sap-ag.de/support or service.sap.com/support

If you don't have a log in ID then call our Customer Service to get one or find out who your Super Admin user is and they can add you.

Edited by: Don Williams on Oct 16, 2009 2:05 PM