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Prompt Input Getting #Error When Displayed in Report

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I have a report for a client that needs to display dates that are derived from a prompt.

The variable to be displayed is: FormatDate(ToDate(UserResponse("Start Date");"dd/MM/yyyy hh:mm:ss");"M/d/yyyy")

When I view the report, the date is displayed correctly. When my client views the report, it is showing #Error. 

A few more notes:

  • I am located in US East Time zone
  • The client is US Central Time
  • I have logged in as the client while located both in East and Central time zones and there is no error when I view the report
  • I am on SAP BusinessObjects BI Platform 4.2 Support Pack 8 Patch 7

SAP BusinessObjects - Web Intelligence (WebI) 

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Active Contributor
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Check the Regional settings or each or your computers. Are your client's date format settings the same are yours?


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Thank you! I will have them check that.