Problem sending Mail from PO 7.5 with startTLS and attachment

[petra_writz]

Hello,

we use a PO 7.5 with SPS 18 and up-to-date Patches for the components.

We created a receiver mail channel with SMTP and XIPAYLOAD. We set the URL für the receiving SAP ERP System:

smtp://<host FQDN>:25, keep attachement is checked and under advanced tab the parameter startTLS = true.

When we send an email, this is shown in our ERP system, but the attached pdf is corrupt. It looks like an xml attachment:

%PDF-1.6
%âãÏÓ
1 0 obj
<< /AcroForm 54 0 R/MarkInfo<</Marked true>>/Metadata 2 0 R/Names 55 0 R/Pages 278 0 R/Type/Catalog/Perms 276 0 R/StructTreeRoot 286 0 R/NeedsRendering true>>
endobj
2 0 obj
<< /Length 4997/Subtype/XML/Type/Metadata>>stream
< ?xpacket begin="" id="W5M0MpCehiHzreSzNTczkc9d"?>
< x:xmpmeta xmlns:x="adobe:ns:meta/" x:xmptk="Adobe XMP Core 5.4-c005 78.150055, 2013/08/07-22:58:47 ">
<rdf:RDF xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#">
<rdf:Description rdf:about=""
xmlns:xmp="http://ns.adobe.com/xap/1.0/"
xmlns:pdf="http://ns.adobe.com/pdf/1.3/"
xmlns:xmpMM="http://ns.adobe.com/xap/1.0/mm/"
xmlns:dc="http://purl.org/dc/elements/1.1/"
xmlns:desc="http://ns.adobe.com/xfa/promoted-desc/">
<xmp:MetadataDate>2020-06-09T10:32:02+02:00</xmp:MetadataDate>
<xmp:CreatorTool>Adobe LiveCycle Designer 11.0</xmp:CreatorTool>
<xmp:ModifyDate>2020-06-09T10:32:02+02:00</xmp:ModifyDate>
<xmp:CreateDate>2020-06-09T10:32:02+02:00</xmp:CreateDate>
<pdf:Producer>Adobe XML Form Module Library</pdf:Producer>
<xmpMM:DocumentID>uuid:268aab05-2949-4971-96dc-c97ca1478c76</xmpMM:DocumentID>
<xmpMM:InstanceID>uuid:01c9b73c-393c-4236-b874-1649e63d041d</xmpMM:InstanceID>
<dc:format>application/pdf</dc:format>
<dc:date>
<rdf:Seq>
<rdf:li rdf:parseType="Resource">
<rdf:value>Jan2009</rdf:value>
<dc:element-refinement>dc:created</dc:element-refinement>
</rdf:li>
</rdf:Seq>
</dc:date>
<dc:creator>
<rdf:Seq>
<rdf:li>I038267</rdf:li>
</rdf:Seq>
</dc:creator>
<dc:title>
<rdf:Alt>
<rdf:li xml:lang="x-default">Offline bidding form</rdf:li>
</rdf:Alt>
</dc:title>
<desc:contact rdf:parseType="Resource">
<rdf:value>Pakhee Gupta</rdf:value>
<desc:ref>/template/subform[1]</desc:ref>
</desc:contact>
<desc:department rdf:parseType="Resource">
<rdf:value>SRM</rdf:value>
<desc:ref>/template/subform[1]</desc:ref>
</desc:department>
<desc:version rdf:parseType="Resource">
<rdf:value>1</rdf:value>
<desc:ref>/template/subform[1]</desc:ref>
</desc:version>
<desc:embeddedHref rdf:parseType="Resource">
<rdf:value>C:\Users\D061611\Desktop\ZSRM_LOGO_FHH.BMP</rdf:value>
<desc:ref>/template/subform[1]/pageSet[1]/pageArea[1]/subform[1]/draw[2]</desc:ref>
</desc:embeddedHref>
<desc:Schema_Annotation rdf:parseType="Resource">
<rdf:value rdf:resource="data:;base64,QWRkcmVzcyBOb2RlIEFERFJFU1MgCiBBRERSRVNTLU5VTUJFUi1GSUVMRCA9IElWX0JJRERFUi1B RERSX05P"/>
<desc:contentType>text/plain</desc:contentType>
<desc:ref>/template/subform[1]/pageSet[1]/pageArea[1]/subform[2]/subform[1]/field[1]</desc:ref>
</desc:Schema_Annotation>
</rdf:Description>
</rdf:RDF>
< /x:xmpmeta>

We tried to download this file to open woth Acrobat Reader, but this doesn't work, unable to open this file.

After that we used the new parameter splitMainPayload from note 2863754 (we do have the nessary

patch level).

Now the mail stucks in PO and we see in monitoring the following error:

Mail: Error occurred: com.sap.aii.af.sdk.xi.lang.BinaryIndexOutOfBoundsException: Binary index out of range: -1

Mail: Error occurred: com.sap.aii.af.lib.mp.module.ModuleException

MP: exception caught with cause com.sap.aii.af.sdk.xi.srt.BubbleException: Failed to call the endpoint [null "null"]; nested exception caused by: com.sap.aii.af.sdk.xi.srt.BubbleException: Failed to call the endpoint [null "null"]; nested exception caused by: com.sap.aii.af.sdk.xi.lang.BinaryIndexOutOfBoundsException: Binary index out of range: -1

Has anybody an idea whats the matter?

Without startTLS the mail and attachment reach correct the ERP system. But we do have to encrypt the mails.

Best regards

Petra

[rfunke68]

Hi Petra,

we are sitting with exactly the same problem.

There are 2 differences though. For one, we are on SPS19, PL1 as per SAP note https://launchpad.support.sap.com/#notes/2863754. There should not be a problem if you are on SPS18 with the correct PL-level.

Secondly, we don't get an error when using parameter splitMainPayload. The email is sent and received. However, the expected text in the body of the email is received correctly. The attachment however is missing.

Have you found a way to resolve the problem?

Thanx a mil.

Rene

[petra_writz]

Hi René,

no, we didn't find a solution until now. In december we opened a ticket. SAP analyzed some logs we provided, but without any suggestion for a solution.

Best regards

Petra