Problem activating Support user via SLD or RSP

[mpanari]

Dear Sirs,

We are experiencing an issue when activating the support user via either the Remote Support Platform (RSP) or directly from the System Landscape Directory (SLD).

After activating the support user, if we try to log in to SAP Business One immediately, we receive the following error message:
"To log on as a support user, ensure that the support user is already activated in the System Landscape Directory (SLD)."

We are forced to wait approximately 30 minutes before the user can successfully log in.

Our environment is:
• SAP Business One 10.0 FP2505
• SQL Server 2019

We would like to know if this issue has been experienced by other users and if anyone has found a solution.

Thank you in advance.

Best regards,

[mpanari]

Thank you for the reference.

However, I confirm that the Notes are not yet released and cannot be accessed.

Could you please let us know when they will be available?

Thanks 

Marco

[nidhisingh14]

Hi mpanari 

This issue is known to us and will be fixed in Feature Package 2508 of SAP Business One 10.0.

Please look for SAP Note 3597725. Also check solution from note  3597725.

Please log a support case using component SBO-BC-SLD for further processing.

thank You.

Kind Regards
Nidhi 
SAP Support

[Maximilian_Hayoz]

We encounter the same problem. After activating the support user in SLD we cannot login with the support user in SLD.

The listed SAP Notes are not accessible yet. Do you have any updates on this matter?