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Print is not downloading in Client machine

Former Member
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In particular machine crystal report is launching fine in IE8. While clicking the print button print dialogue box has appearing as empty window but itu2019s working in all other machines.

On downloading the the fiddler response code as 200 but the required dll (printcontrol.dll) is not available in Downloaded Program Files folder.

If I register the printcontrol.dll manually the print is working fine. But if I unregister the printcontrol.dll print is not working.

I have added the URL in trusted sites and also enabled required IE settings and web.config settings, but still is not getting downloaded.

Export and other toolbar options are working well.

This has been simulated particular client machine only. Please help me to overcome this issue.

Environment Details:

Operating system: Windows 7 Starter Edition (32 bit)

Internet Explorer version : IE8

Crystal Report Version in Server: Crystal Reports XI Release2

Thanks in Advance.

Accepted Solutions (1)

Accepted Solutions (1)

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Check your WEB.Config file, it should have the XI R2 crviewer version you are using. IIS then should check the version on the client PC and send the new file down to the PC.

It may also be security settings on the client PC, not allowing ActiveX controls to be installed.

I don't have R2 installed any more but the CrystalReportsViewer folder should be in your c:\Inetpub\wwwroot folder. If it isn't then check permissions and search, lots of posts and kbase articles on how to resolve.


Answers (1)

Answers (1)

Active Contributor
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Seems like a compatibility issue.

Crystal Reports XI Release 2 (11.5) with Service Pack 6 (v. is supported on Windows 7.

In the case of a Web applications, Windows 7 is only supported as a client system and IE 8 must be run in IE 7 compatibility mode.

Take a look at below article


Upgrade the CR XI R2 to SP6 and use IE 8 in IE 7 compatibility mode.

Hope this helps,


Edited by: Bhushan Hyalij on Dec 21, 2011 2:27 PM