Populate default value in custom field added in Service order header

[Rajeswari4]

Hi,

   I have added custom field ( code list) in service order header screen and it has three values. I want to default this custom field with one of the value and I implemented BADI CRMS4_SERV_CUST_H_MODIFY to populate this custom field. When I edit the service order , this custom field is not populated with value assigned through custom logic of BADI CRMS4_SERV_CUST_H_MODIFY . This BADI is not getting triggered/called during service order edit. Could you please provide solution to default value in custom field of service order header.

Thanks,

Rajarajeswari

[DequanXu]

Hello,

To default a custom field value in the service order header and ensure it's populated during editing, you need to modify your implementation of the CRMS4_SERV_CUST_H_MODIFY BAdI. Here's how to address the issue:

1. Correct the BAdI implementation:

   • Remove the statement serviceheader_extension_out = serviceheader_extension_in from your BAdI implementation .
   • This statement overwrites your new values with the old ones, preventing your custom logic from taking effect.

2. Implement the correct logic:

   • In the BAdI method, assign your desired default value directly to the corresponding field in the serviceheader_extension_out structure .

3. Ensure the BAdI is called during editing:

   • The BAdI should be triggered both when creating and editing service orders.
   • Double-check your BAdI implementation to ensure it's properly registered and activated.

4. Consider using the SERVICE_TRANSACTION_CHECK BAdI:

   • If the CRMS4_SERV_CUST_H_MODIFY BAdI is still not triggered during editing, you may need to use the SERVICE_TRANSACTION_CHECK BAdI.
   • This BAdI allows you to check and modify service order data before saving.

5. Verify custom field properties:

   • Ensure that the custom field properties are set correctly in the BAdI implementation.
   • The CRMS4_SERV_CUST_H_MODIFY BAdI is specifically designed to set field properties for extension fields at the solution order header level.

Best regards,

Dequan Xu

[Rajeswari4]

Hi Dequan Xu,

  Thanks for your reply. We have checked all the points provided by you for the BADI 'CRMS4_SERV_CUST_H_MODIFY' and still it doesn't update the code list value before the Service order screen is displayed. However, we are unable to find the other BADI 'SERVICE_TRANSACTION_CHECK' mentioned by you in public cloud.

Regards,

Rajeswari