NOTIF_CREATE's Priority Values Issue

[Former Member]

The priority values in NOTIF_CREATE and Help > Create Support Message are different than the values I see for CRM_ORDER, DNO_CRM_MONITOR and PFAC rule creation.

I added a new priority in:

<i>SAP Solution Manager Implementation Guide > SAP Solution Manager > Scenario-Specific Settings > Service Desk > Maintain Categories and Priorities > Maintain Priorities of Dates</i>

It shows up in CRM_ORDER, DNO_CRM_MONITOR and PFAC, but not in NOTIF_CREATE and not in Help > Create Support Message.

Anyone ever noticed this? Is there a way to correct it?

[Former Member]

I'm assuming you just have to match the above table's priority values with the SLF1 priority values in transaction DNO_CUST01. However, I'm curious if there could be any issues in that two different places are used to store priority values used during the work flow of a Support Message.