Need help for CRMV_SSC

[Former Member]

Hi All,

I have developed the screen using the EEWB. I am using the screen for the support message.

I want to use this screen for change request. Please guide me.

Points will be rewarded.

regards,

Mahantesh

Edited by: Mahantesh Patil on Jun 24, 2008 7:09 AM

[Former Member · Accepted solution]

Dear Mahentesh,

I am not sure what all you have put on your developed screen, but here is an option you can try

On your support screen you can have a Drop Down( List of Values) where user can select if it is a Service Ticket or CHARM Request.

Service Ticket option you link to SLFN & CHARM to SDCR

i e the logic is

if option selected = service Ticket then Create transaction of the type SLFN

if option selected = CHARM then create transaction of the type SDCR

so in the system when the transaction are created they will be of the correct transaction types.

In the normal process with out the screens, we use Action Profiles to convert the Service Ticket to a CHARM request. This goes with the concept that the user at all times is only able to create a Service Ticket. A Moderator will decided if the service ticket requires a Change in the system and accordingly converts the Service Ticket to CHARM thru Actions

Warm Regards

Slash

[Former Member · Accepted solution]

Hi,

Service Desk is already in place. We are implementing the CHARM. I have a custom fields developed using the EEWB. I want to use this screen for SDHF & SDCR. And this sub screen should come of the Change request & Urgent Correction screen.

This can be done using the CRMV_SSC but I don't know exactly how to do it.

regards,

mahantesh

[Former Member · Accepted solution]

Hi Mahentesh,

I dont have the system in front of me.. but have you enhanced the Service Message pop up using EEWB?

[Former Member · Accepted solution]

Hi,

I am using tcode CRMD_ORDER. I have configured support message and EEWB sub screen has been attached to this screen usingCRMV_SSC. Now I want to attach this screen to change request and urgent correction using CRMV_SSC.

Please guide if you know.

regards,

mahantesh