Monitor heartbeat of non-SAP systems/services

[Samir_Arab]

Hi,

A common scenario in Health monitoring, is to check if a web service (or cloud system) is up and running.

However our team hasn't been able to find a way to configure this basic scenario in ALM if the service/system is non-SAP.

The only thing that we've found is:

• Using ALM synthetic user monitoring to create a Selenium script. (Which requires a Selenium server)
• Using the Inbound Logs API (Which requires the non-SAP service to be able to send messages to ALM)

Seems rare that simple connection test + alerting is not part of ALM features. Are we missing something?

SAP Cloud ALM 

[paula_augedahl · Accepted solution]

Hi, Samir_Arab,
I do not see that Health Monitoring supports non-SAP 'systems'.  You can find a list of what is supported at Content | SAP Help Portal ->  Supported Solutions.

However, the Integration and Exception Monitoring use case gives information on adding non-SAP services and systems: Adding Non-SAP Services and Systems | SAP Help Portal
but in order to communicate with Cloud ALM, you must implement the Raw Data Inbound Logs API that enables non-SAP services and systems to send data to SAP Cloud ALM.

Without communication from the service/system, Health Monitoring cannot report anything.

In the case you would like to share this idea for change regarding HM in Cloud ALM, you can log your idea at:

If you have a request for a feature/function that is not presently available, you can submit it at:

 - SAP Cloud ALM for Implementation  https://influence.sap.com/sap/ino/#/campaign/3501
 - SAP Cloud ALM for Operations https://influence.sap.com/sap/ino/#/campaign/3525

Best regards,
Paula

[paula_augedahl · Accepted solution]

Dear Samir_Arab, since an answer was provided to your question, and there has been no other activity on the topic, we have accepted the answer as a solution on your behalf. You can unaccept it anytime if the answer provided was not helpful enough or if you have further questions. Thank you for bringing this question to SAP Community! Best regards, Paula