on 03-29-2010 8:28 AM
Hi,
I am getting error message while creating attachment in the work item but it was working fine in Development and quality.. only happens in production... without attachment my workflow works fine.. the only problem is attachment.. Pls guide me how to resolve it..
Error :- Work item 000000575666: Object 000000575666 method SENDTASKDESCRIPTION c
Document <FOL33000000000004RAW35000000027513> could not be sent
Error handling for work item 000000575666...
Regards,
Roops.
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Issue Resolved
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Hi roop,
can you plz send me the steps to creat the attachment for the work item in workflow.
thanks in advace.
YsR.
Edited by: ysr@jay on Mar 30, 2010 1:32 PM
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Hi...
i am using the attachemnt the "User Decision" Step .. when the approver rejects the workitem in the user decision then he will creating an attachment saying the reason for rejection ...
Binding in User decision .......
Workflow Step user decision
&_ATTACH_OBJECTS& <= &_ATTACH_OBJECTS&
the same is working in DEV & Quality but not Production dont know reason..
Regards,
ROOPs.
Dear Rick,
I can see the attachment in the workflow log.. Problem only happens the approvers creates attachment in the "USER DECISION" step then workflow comes to error and not sending the notification mail.. But if the approver not attaching anythg then it sends notification mail and workflow completes... Problem happens only when attachment is added...
The same working fine along with the attachment in Development and Quality.... Problem with production server...
Regards,
Roops.
Dear Rick,
Attcahment is added in the "User Decision ' Step while approving/rejecting the work item in the window u will getting the button Create Attachment.. the user creates the attachment there and saves it... the same is working without attachment..
Everything is fine Development and Quality server... Only happens in production.. any configuration is required for attachment ???
Attachment Format : RAW
Regards,
Roops
Edited by: roop s on Apr 5, 2010 8:40 AM
Hello,
I'll see if I can find anything, I assume you've searched as well though.
Please make sure you're getting all of the error messages in the workflow log, try Extras > All Errors.
Does it only happen for some users? Check SU53 or ST01 for authorization problems.
Check that it finds at least one recipient and that it is a valid user.
Also check SOST for any errors.
Anyone else have ideas?
regards
Rick Bakker
Hanabi Technology
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