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log into Activity Analysis (EPO)

Former Member
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I have a problem since Friday, 31st October and basically I cannot log into Activity Analysis (EPO) but my colleagues can. I have contacted and they refer me to this Web site. It was very complicated to log a tickets with EPO Help Desk, sorry to telling that but for 'common' user like there is not an obvious option named "log your query". I still do not know if here is a right place to log a ticket?

The error message is "An error has occurred. Error code 8088021.General Data base error.Class CUserInfo . GeneralRowSetOpenError."

Please could you advice what cause the problem and options to resolve it.

I would very appreciate if you could answer by tomorrow evening for example....

Also if you have a guide how to log a query on your WEb please could you sent me?

Regards, Valentina

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Answers (1)

Former Member
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Hi Valentina

I'm sorry you have had problems raising an incident through the Service Marketplace - I will send you details on how to request support outside this thread as there is no way to attach a document to a forum thread that I can see.

One of your colleagues has raised this error as a support request, and to my knowledge the issue has now been resolved following a server reboot. Your error message indicates a there being a problem with your client machine connecting to the database server via the application server, so it is possible that the connection had been dropped and the reboot restored that machine-to-machine communication.

Kind regards