ITSM Solution Manager Fiori launchpad resolve and dispatch customization Reply Text Types

[former_member632165]

Dear All,

Please help some consultation, i all-ready config fiori launchpad "Resolve and Dispatch incidents", please give consultation, how can disable "Reply to Reporter and Confirm" in reply text types, see screen

[tsenol]

"Activities

1. Choose Start Transaction (T-Code SM30, view AIC_V_KEY_ACTION) in the Navigation column.
2. You can customize the values in the following categories:
3. Counter: The number you enter for sorting the texts. Based on this number, the system displays the entries in ascending order.
4. Action Identifier: Enter a unique identifier for the system to identify the text type, status value, and action combination, for example, “MYACTIONID”.
5. Trans. Type: Select a transaction type for this process, for example, ZMIN or YMIN.
6. ID: Provide the text type that the system will create when the user enters a text, for example, SU01.
7. UsrSt: Enter the status (optional) that the system will set, for example, E0003.
8. Action Definition: Determine the PPF action that the system will execute, for example, SMIN_STD_MSG_DISPATCH.
9. Description: Enter the description of the text type and status/action combination. This description will be visible to end users when they edit incidents. Use the translation function to translate this into other languages."

[former_member253808]

Hi Ilke,

I read your customizing activities in 2659196 sapnote but do you think with this activities we can hide an "action text" in the dropdown list of resolve and dispatch app ?

And if yes, could you provide us an example of the entries we could insert in AIC_V_KEY_ACTION table to do that ?

Thanks

[chouaib_ghalmi]

Hello Ilke Tutky Senol,

Thank's for your clarifications.

We have maintained the "AIC_V_KEY_ACTION" table exactly as you just explained (see the screenshot bellow) but we still can't get the new actions in the Resolve and Dispatch incidents APP.

Could you please give more details about maintaining this table or give us what's wrong in what we have done ?

Thank's in advance for your help;

Best Regards