Issue using SAP BO BI Launchpad through VPN

[alfons_gonzalez]

Dear all,

We have noticed that our current SAP BO system does not work properly when used through Juniper VPN. Users are able to logon with their credentials but problem does appear when user selects a folder o category to see its content. At this point user action fails and the content is not displayed.

By using Fiddler we have traced that the a HTTP request that fails with 403 error. It is the following one:

https://xxxx.xxx.xxxx.xx/BOE/portal/1906051148/InfoViewAppActions/ajaxUre/,DanaInfo=server.domain.lo...

(we are on 4.2 SP7 Patch 2. Windows 2016)

Anyone is using succesfully SAP BI launchpad thorugh Juniper VPN? The curious thing is that some time ago it used to work and we haven't changed anything related with VPN settings. The only change has been a BO upgrade (SP5 to SP7).

Regards,

Alfons

[former_member669414]

Hello,
Have you been able to resolve your issue ?
I'm facing the same problem after upgrading from BI 4.1 to 4.2 sp6. I'm able to log on BI launchpad successfully but it's impossible to unfold any folder or do any other action like display, create or organize when connecting to BI launchpad through our https url whereas everything work on the local machine.

Observations on network traffic show that it's the ajax request : https://xxxxx/BOE/portal/{portal_id}/InfoViewAppActions/ajaxUre/ajaxRequest wich is returning "403 - Access denied".

Thanks,

[denis_konovalov]

Have you talked to VPN admins ?
Your BO knows nothing about VPN and has no settings to change to address this.
HTTP 403 is returned when the client is not permitted access to the resource despite providing authentication such as insufficient permissions of the authenticated account.
Which means your VPN thinks that this call is not authorized or is bad for some reason or it is stripping some of the session info from the calls.