Issue regarding the missing home page for a specific persona in the SAP Service Asset Manager 2405

[a_kingston]

Hello everyone,

Currently, we are accessing the SAP Service Asset Manager 2405 application within the S/4HANA(Version - 2022) and kyma environment. We can access the application through our credential but After the initial sync was successfully completed, we are encountering a missing home screen issue. We are unable to view the Home Page

I have attached the log screenshots for your reference

Could anyone please provide some insights or suggestions to resolve this issue?






SAP HANA service for SAP BTP , SAP Field Service Management, connector for SAP Business One 
#SAP Service and Asset Manager,   #SAP Mobile Services,  #SAP Mobile Asset Management , SAP BTP, Kyma runtime , SAP HANA Enterprise Cloud 

[dudejas]

Hi,

Are you using Standard SAP Service and Asset Manager Client from App Store / Play Store?

What is the version of SAP Service and Asset Manager deployed in Mobile Services?
Has Metadata deployed to App Update in mobile services?

Regards,

Sahil

[a_kingston]

Hi @dudejas
Yes, we are using the standard SAP Service and Asset Manager Client from the App Store, and We deployed the metadata to the app update in Mobile Services

SAP Service and Asset Manager version - 2405 / Metadata Version: 1 (MDK 24.4)

Regards,
Kingston. A

[S0027078880]

Hi,

Please Enable Below service in you SAP GUI : 

SAP_ONLINE_LOOKUP_EXT_2405

Regards,

ADAPA

[syam_yalamati]

Hello, Looks like your system is missing some notes from 2405, can you make sure the following SAP note is installed and respective persona config defaults are set. 

3398187 - Support additional persona codes for new personas introduced with SAP Service and Asset Manager 2405

https://me.sap.com/notes/3398187

Thanks

Syam

[SamAriekela]

Hi Syam, I am having the same issue with 2410. Is there a note for 2410 ?