Interactive Forms Buttons not working at all, Urgent Help needed!

[ali_eshaghibeni]

Hello Experts,

we have problem with interactive forms in IE, we have some Interactive form processes, they works fine but in some computers NONE of buttons in form works! this is a ZCI Layout form, and as far as it works fine for some staff then definitely it must be a problem with IE or java. None of submit button or even NEXT button (standard button) are not working and when i press the button it just shows LOADING animated pic and nothing happens at all, and also it does not call the back-end system and keep showing loading pic for long time.

But the question is, have anybody faced such problem with adobe forms in IE? does it need special version of JAVA environment, security config or etc in client PC?

Regards,

ALI

[ali_eshaghibeni]

for some clarification: we have done following actions but it does not help:

• re-installing IE
• re-installing Acrobat Reader XI
• Installing ACF activex control

but none of them were helpful!

[istvan_janosi]

Hi Ali,

first question: is this a Web Dynpro ABAP or Web Dynpro JAVA application?

best regards
Istvan

[ali_eshaghibeni]

HI Istvan

this is web dynpro ABAP app.

regards,

[former_member183069]

Hi Ali,

Please check in some other browser, or check in the IE lower versions.

Some webdynpro UI will not support in latest versions.

[istvan_janosi]

Hi Ali,

where is the Submit and the Next buttons placed? Inside the PDF or on the Web Dynpro Page?
Can you check the test application WDR_TEST_ADOBE from the problematic clients?

I would check and compare the following versions:

- OS
- browser
- Adobe Reader/Acrobat
- java versions

- Reader Plugin
- are there any other Adobe products installed?

Best regards
Istvan

[ali_eshaghibeni]

HI karthikeyan

this is IE 8, and other client have same IE and Adobe version without problem.

Regards,

[ali_eshaghibeni]

HI Istvan,

as a matter of fact the SUBMIT BUTTON IS A SEARCH BUTTON THAT SUPPOSE to retrieve data from backend(PT) and it is located in PDF form, NEXT button is a standard webdynpro button outside of pdf.

Here these are system information:

O/S: win 7 64bit

Browser : IE 8

Adobe: 11.0

java: 1.6/1.7

and i think there is no ADOBE software installed.

for your consideration, most of pcs in company have similar config as i mentioned above.

REgards,

ALI

[istvan_janosi]

Hi Ali,

as general recommendation you can

- delete browser cache,

- disable all browser addons.

Regards

Istvan

[ali_eshaghibeni]

HI Istvan,

as i mentioned before i have tried all these ways even re-installing browser and Adobe reader.

I am wondering why PDF is full of such problems. it takes more than two weeks and no progress and  it is very painful to end it with re-installing O/S.

Regards,

ALI

[istvan_janosi]

Hi Ali,

check out whether you are using the latest version of ZCI:

1077953 - Latest ZCI Script

and update it if not.

Best regards
Istvan

[ali_eshaghibeni]

Hi Istvan,

i`v done all the changes, i do believe this is one of those Thousands windows or IE or JAVA incompatibilities which nobody faced or better to say its a bit rare and unfortunately SAP does not touched it. our PDF-Based processes works fine for some people while small number of staff faced this problem. we tried everything other than re-installing O/S.

Thank you very much for your concern.

Regards,

Ali.

[Former Member]

HI Ali,

     Try with Adobe Reader 7.0 or 8.0 Version

Regards

Prashanth