Integration SAP Public Cloud and SAP Sales Cloud V2

[Katharinam]

Hi experts, 

we have integrated the SAP Public Cloud with the SAP Sales Cloud V2.
Is there anyone in the community who has already done this and with who we can exchange experiences?

For example, we have problems with the e-mail address of the contact person. When we enter it in Public Cloud, we can't find it in Sales Cloud V2 and vice versa.

Thanks in advance!

Katharina

[DequanXu]

Hello,

To address the integration issue regarding the email address not being synchronized between SAP S/4HANA Public Cloud and SAP Sales Cloud V2, you can take the following steps:

Steps to Resolve Email Synchronization Issue

1. Check Master Data Configuration: Ensure that the email address field is correctly configured in both systems. In SAP S/4HANA Public Cloud, use the ‘Manage Customer Master Data’ app to confirm the email address is maintained for the contact person.

2. Integration Settings: Verify the configuration settings for integration between SAP Public Cloud and Sales Cloud V2. Ensure that all relevant fields, including email address, are set to synchronize.

3. Custom Integration Content: If there are custom fields or logic involved, check that these have been correctly implemented and mapped in your integration flows.

4. Review SAP CPI Configuration: Utilize SAP CPI (SAP Cloud Platform Integration) to facilitate seamless communication between the two systems. Ensure OAuth authentication is properly set up from CPI to Sales Cloud V2 and from Sales Cloud to CPI.

5. Debug and Log Analysis: Use debugging tools or logs to trace the flow of data. Identify any errors or points where the email data is not transferring correctly.

Resources

• To maintain email addresses correctly in the SAP Public Cloud:

  • Manage Customer Master Data App 3090881 - Contact person’s email address is not copied over from customer master data - SAP S/4HANA ... provides guidance on maintaining correct email addresses in SAP S/4HANA Public Cloud.
• For integration and synchronization:
• Refer to SAP Integration Suite documentation SAP and SalesForce Custom Integration flows - SAP Community for integration flows between SAP S/4HANA and external systems like Sales Cloud.

Best regards,

Dequan Xu

[Katharinam]

Hi @DequanXu 

Thank you very much for your detailed response!

Just to clarify - the issue is not that much about the integration or the email address not being replicated. 

My question is more about the standard scenario between Public Cloud and Sales Cloud V2 (vice versa):
Where exactly should i enter the email address so that it appears on the Business Partner (contact person) in Sales Cloud V2 or in the other direction?
Or should the e-mail address not be exchanged between the systems in this szeanrio at all?

In fact, the email address does arrive in the payload. I just can't find the position on the Business Partner (Contact Person) where the e-mail address is also displayed. It looks as if it is only saved in the business partner relationship, but is not displayed.

I’m trying to understand how this works in the standard setup.

Thanks again for your help!

Best regards,
Katharina