Integration Directory Cache update issue

[former_member435556]

Hi

We are facing strange behavior in pi 7.5(dual split) system of cache update, when we are creating new scenario in ID we are facing error "update cache instance with the changed content failed" error appear in cache status overview in ID, also in cache notification table same error happen. we tried delta and full cache refresh but nothing changed.

when tried to run the newly created sceenrio we have error

RCVR_DETERMINATION">NO_RECEIVER_CASE_BE

No receiver could be determined

PS old scenario is working fine .

following are finding and steps taken to solve the issue but nothing helps

• SM59 INTEGRATION_DIRECTORY_HMI , RETURN 403 FORBIDDEN
• SXI_CACHE unable to refresh cache content with error.
• full cache update ( Done ) but no change.
• server restart (but nothing helps)
  

  

  

[xavisanse]

seems a problem related to Recv Det: bs_dev_team | mi_edu_get can you check it?

[Liz_]

Hi David,

From the screenshot, we can see the cache cannot be updated to the Integration Server, as you also found that the INTEGRATION_DIRECTORY_HMI and SXI_CACHE doesn't work. It is the same reason, please check the following things:

1. If the user PIDIRUSER or PIDIR<SID> is not locked or not. If so, reset the password, and maintain the correct password on SM59:INTEGRATION_DIRECTORY_HMI.

2. If the user has the following roles in SU01:

Best Regards,

Liz