Information is needed before this report can be processed. - Crystal Reports RESTful WebServices

[former_member721543]

Hello,

I am trying to export Crystal Report metadata using the RESTful Webservices endpoint " http://<baseurl>/infostore/<reportid>/rpt/ " but in response I am getting the following XML.

<?xml version="1.0" encoding="UTF-8" standalone="no"?> <error> <error_code>CRR 00024</error_code> <message>Information is needed before this report can be processed. (CRR 00024, )</message> </error>

I am using X-SAP-LogonToken obtained using same user's credentials who created the reports and I'm able to access the endpoint required to browse the info store.

However, getting the same error response while trying to export or extract meta-data from all crystal reports the error code is sometimes CRR 00024, CRR 00006 or something similar for different reports or related endpoints.

Currently using SAP BusinessObjects Enterprise XI 4.0 on windows server 2016

Thanks and regards,

Anish

[DellSC · Accepted solution]

The Crystal RESTful Web Services for BOBJ will only work with Crystal for Enterprise reports - it doesn't work with "classic" Crystal. However, it appears that you're not using that part of the RESTful Web Services, so this may not be the issue.

Have the reports been configured in the CMC with login information? I've seen this type of error when that's not set.

-Dell

[former_member721543 · Accepted solution]

Thanks for the answer

Configuring the login information worked however now I am getting a different error

<?xml version="1.0" encoding="UTF-8" standalone="no"?> <error> <error_code>CRR 00006</error_code> <message>Failed to deserialize object. (CRR 00006, CRSDK00000818)</message> </error>

[DellSC · Accepted solution]

I'm not sure what this error means. You may have to open a ticket with SAP to get assistance. Make sure that you use the correct tag on it to get it to the SDK folks (who are usually very good about answering questions correctly.) It will be something like "BIP-SDK".

-Dell