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Information design tool can't start

Former Member
0 Kudos

Hi!

For some reason I can't start my Information Design tool (SAP BO 4.0). I see the following error:

An error has occurred. See the log file

C:\Users\Administrator\.businessobjects\bimodeler_14\workspace\.metadata\.log.

In this file I see:

!SESSION 2012-12-12 14:48:57.535 -----------------------------------------------

eclipse.buildId=unknown

java.version=1.6.0_32

java.vendor=Sun Microsystems Inc.

BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_TT

Command-line arguments:  -os win32 -ws win32 -arch x86 -clean

!ENTRY org.eclipse.osgi 4 0 2012-12-12 14:48:59.721

!MESSAGE Application error

!STACK 1

java.lang.UnsatisfiedLinkError: no swt-win32-3452 or swt-win32 in swt.library.path, java.library.path or the jar file

          at org.eclipse.swt.internal.Library.loadLibrary(Library.java:233)

          at org.eclipse.swt.internal.Library.loadLibrary(Library.java:151)

          at org.eclipse.swt.internal.C.<clinit>(C.java:21)

          at org.eclipse.swt.widgets.Display.<clinit>(Display.java:130)

          at org.eclipse.ui.internal.Workbench.createDisplay(Workbench.java:511)

          at org.eclipse.ui.PlatformUI.createDisplay(PlatformUI.java:161)

          at com.businessobjects.bimodeler.rcp.Application.start(Application.java:18)

          at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:193)

          at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)

          at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)

          at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:386)

          at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)

          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

          at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

          at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

          at java.lang.reflect.Method.invoke(Unknown Source)

          at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)

          at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)

          at org.eclipse.equinox.launcher.Main.run(Main.java:1236)

Any suggestions on solving this problem?

Accepted Solutions (1)

Accepted Solutions (1)

denis_konovalov
Active Contributor
0 Kudos

looks like its missing swt-win32-3452 or swt-win32, have you installed new JVM or changed PATH env variables recently ?

Try setting JAVA_HOME env variable to SAP JVM inside BI4 client tools install dir.

Or you can run Process Explorer to see where IDT make calls and who's missing.

Former Member
0 Kudos

Thank you,

but without success.

Former Member
0 Kudos

Thank you,

but without success.

Former Member
0 Kudos

Hi

Try to change JAVA_HOME path to

Former Member
0 Kudos

Having same error - did you find a solution Yury?

thanks.

Former Member
0 Kudos

Hi!

Sorry.. We found solution but forgot to close the thread.

In our environment the problem was because we use Administrator account (moreover, account name was in cyrillic). We noticed that there is no such problem under an ordinary user account (but in our case account belongs to "Administrators" group).

Hope this helps.

Answers (1)

Answers (1)

Former Member
0 Kudos

Information design tool is based on eclipse environment.

This is common issue in eclipse, and it's related to workspace not to Information design tool installation.

To fix it :

  1. delete .snap from path "C:\Users\Administrator\.businessobjects\bimodeler_14\workspace\.metadata\.plugins\org.eclipse.core.resources"
  2. open the Information design tool
  3. Import your projects.
Former Member
0 Kudos

Thank you Ahmed. Your solution worked for me.

SAPAdmin1
Explorer
0 Kudos

Worked for me too! was under my path though - not administrator but works fine.

Former Member
0 Kudos

Thanks Ahmed. The solution works for real...

tanisha_gupta20
Participant
0 Kudos

Thanks Ahmed, worked for me as well !

Regards

Tanisha