HTTP request failed. Error code: "503". Service Unavailable in RWB and Cache Refresh

[Former Member]

Dear Experts,,

We have MDM and PI in our landscape. We are using MDM Adapter for the integration between the two.

When we try to run the T Code SXMB_IFR, we are getting HTTP request failed error. i.e., “Error Code: 503 -- Service Unavailable”. And also the RWB communication channel is not working because of this error and we are unable to refresh the cache too because of this error.

We have checked from MDM side, and messages are flowing from ready folder but not coming into PI. We had monitored the messages using
SXMB_MONI.

We have restarted the Java Server but it’s taking too much time to restart around 12 to 15 hours & we checked after that but still facing the same issue.

Could you please help me to figure out this issue.

Thank you for your support in advance.

Thanks and Regards,

Priti.

[naveen_chichili]

Hi Priti,

Check if all the Java services are up and running?

Thanks,

Naveen

[Former Member]

Hi All,

Thank you for your quick response.

We have checked that PI memory is not overload and we didn’t find any exception in st22  transaction code in PI and while restarting java server basis team found logs like MDM adapter listener could not start due to: Lookup of listener resources failed and port not found error.

We have checked in RWB in communication channel from receiver side as we are using JMS adapter at receiver end getting JMS Application is stopped. Channel deactivated error but not able to start the channels because of some xi related services are down but we are not able to up.

Thanks,

Priti.

[naveen_chichili]

Hi Priti,

>>some xi related services are down but we are not able to up.?

Are you able to provide any traces why the services are mot coming up

Regards,

Naveen

[Former Member]

Hi Naveen,

PFA for the application trace for more details.

Thanks and Regards,

Priti.

application_trc.txt.zip