How to make a request for DB recovery in SAP HANA Cloud

[SAPSupport]

If we need a SAP HANA Cloud DB recovery, we would like to know what is the procedure required to request recovery.
I'm inquiring about the work plan to be done in case of a recovery situation

1. Contact Point ( Only Incident? )
2. How to make a request for DB recovery.
3. It's usually an emergency, but how fast is it handled?

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[SAPSupport · Accepted solution]

Hello,

If no Datalake is attached, recovery can be done via SAP HANA Cloud Central:

Managing SAP HANA Database Instances | SAP Help Portal

It’s available for all HANA versions. Please note that multi-environment tools has to be enabled (3303080 - How to enable Multi-Environment SAP HANA Cloud Tools (HANA Cloud Central) - SAP for Me).

This is explained in KBA:

3466792 - Recovery of SAP HANA Cloud Instance request to SAP Technical Support - SAP for Me

See also:

• SAP HANA Cloud Administration Guide for more information about Backups and Recovery.
• 3280211 - How to recovery HANA Cloud instance? - SAP for Me

Best Regards,

Technical Support