How to deactivate TOTP Two-Factor Authentication from my profile

[d_j_boyd]

I made the mistake of activating TOTP on my account and now I can not deactivate it.

I go to my profile, find the TOTP section, select Deactive CTA, it prompts me for a passcode, I enter the one that is generated on my mobile device from the SAP Authenticator app.

But, I get an error message telling me it is an invalid passcode.

I posted a help ticket with SAP - against SAP Cloud Portal since that is where I noticed it. But so far not much help there.

Anyone else experience this issue and if so have a solution

[shahbhat]

mayraivetth Yes, it was resolved. You need to email SAP at sso@sap.com.

[Mayra_Perez]

Thank you!!