How to add second contact and change the primary email to receiving notifications - SAP for Me cases

[SAPSupport]

If I need to add a second contact person and change the primary email to receiving notifications, how can this be done? Also, is there any cost associated with making these changes? If there are any charges, please specify which parts incur a fee.

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[SAPSupport · Accepted solution]

The following KBA contains the guidelines about adding and removing case contacts:

2213199 How to add/remove additional contacts in an existing case - SAP for Me