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Hi Everyone.I need a walkthrough on how to use third-party services for public cloud.

12345__
Explorer
0 Kudos
159

Hi Everyone,

I have a customer for whom I'm implementing S/4HANA Public Cloud. For their delivery/freight, they outsource it to a third party to their customer. They also outsource installations and maintenance of their customer systems to a third party.

I tried creating service material of product type SERV with a 3rd Party SO w/o SN (CBNA) item category. However, upon creation of the sales order, an error popped up, saying that the combination of product type and the item category was invalid. 

Note: Their invoice is such that it contains both the system being sold, maintenance, logistics and installation prices which would come from the sale document.

How can this be treated on SAP S/4HANA Public cloud.

I would need your assistance in resolving this as we cannot create service materials with item category NORM (Standard item)

I await your response. Thank you 

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Answers (1)

Answers (1)

Sahil_Grover
Product and Topic Expert
Product and Topic Expert
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Hello,

Please check the scope items for services 

https://me.sap.com/processnavigator/SolS/EARL_SolS-013/2408?region=DE 

The error is due to mismatch of Item category group is maintained in Material Master Record.

Please check the scopes.

ITEM GROUP.png

Regards

Sahil Grover