Help Installing Crystal Report Server 2013

[Former Member]

We setup a Windows 2012 R2 server to host Crystal Report Server. (currently 64-bit, 8GB ram like the requirements said)  I'm using the trial version so I can make sure it will work with our application before we buy it.  I ran through the install and used the defaults.  When I look at the server list, (3) have some sort of issue.  I've never setup the application before and I've been searching on SAP website for an hour and can't seem to find anything, extremely hard to find anything on it so i'm posting this in hopes someone at SAP will help me with these issues,

ConnectionServer32  State =  'initializing'  but also says 'disabled'

CrystalReports2013ProcessingServer = says "This server has configuration errors"  State = 'Running with errors' also says 'disabled'

CrystalReports2013ReportApplicationServer state = 'stopped' and is 'enabled'  has the following error.

The executable could not be launched. Possible reasons are insufficient RAM or

disk space, or an invalid filepath or working directory. Actual reason:

CreateProcess error=14001, The application has failed to start because its

side-by-side configuration is incorrect. Please see the application event log or

use the command-line sxstrace.exe tool for more detail

Thank you,

Scott Morrison

Austin Independent School District

512-414-9640

[former_member185603 · Accepted solution]

Download and install the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update x86 and x64 executables from:

http://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=26347

Make sure you have minimum 16 GB RAM

[Former Member · Accepted solution]

Jawahar, Your sugguestion worked with a slight twist.  I went to this page (http://scn.sap.com/community/bi-platform/blog/2013/10/28/) which talked about the ConnectionServer32 and MS C++ MFC update.  After reading though the posts ... I installed both 32bit & 64bit updates, rebooted the server, then ran the Crystal Server setup in "repair" mode.  This corrected the issues I had with all 3 servers.  The health status on 2 of them is a gray circle but all of the servers show 'running' and 'enabled'.  I'm going to ask our server admin to up the RAM from 8GB to 16GB as this was also mentioned.  We'll see if that helps the health status turn to solid green.

Thank you ALL for your help and sugguestions.  I really, really appriciate it.  Now that I'm past that hurdle, i just have to see if my application works with it.

[Former Member]

Hi Scott,

You should refer to Supported platform guide for SAP Crystal Server 2013(as posted by Istvan in the previous response) and use ONLY the supported components before this server install as these components are compatible and tested by SAP beforehand.

Do share the findings once impleted at your side.

Thanks,

Arun

[Former Member]

Hi, Scott,

Please use these following documents before you install the product.

SAP Crystal Server 2013 Supported Platforms (PAM):

SAP Crystal Server Installation Guide for Windows:

http://help.sap.com/businessobject/product_guides/crs2013/en/crs2013_install_win_en.pdf

Let me know if it helps.

Thank you.

Regards,
István

[DayaJha]

Hi Scott,

Please refer below KBA with respect to this issue.

1925761 - Error "side-by-side configuration incorrect" when starting the CCM and on the Crystal Reports and Dashboards Servers in the CMC

https://service.sap.com/sap/support/notes/1925761

Thanks,

Daya