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Getting Error - SSO for Bex Query Designer, connecting to SAP BW applications

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All our SAP applications are hosted in a Citrix environment, Recently, we have enabled SSO for SAP BI applications. when we click on Bex Query Designer application, SSO is not working as expected and getting this error. Pls help on how to resolve the issue

SAP.Middleware.Connector.RfcCommunicationException:

LOCATION CPIC (TCP/IP) on local host with Unicode

ERROR partner '10.112.121.12:4508' not reached

TIME Thu Nov 18 06:45:10 2021

RELEASE 749

COMPONENT NI (network interface)

VERSION 40

RC -10

MODULE D:/depot/bas/749_REL/src/base/ni/nixxi.cpp

LINE 3428

DETAIL NiPConnect2: 10.112.121.12:4508

SYSTEM CALL connect

ERRNO 10060

ERRNO TEXT WSAETIMEDOUT: Connection timed out

COUNTER 4

at SAP.Middleware.Connector.CpicConnection.ConnectAsClient(Dictionary`2 options, Boolean forRepository)

at SAP.Middleware.Connector.RfcConnection.ConnectAsClient(RfcDestination destination, Boolean forRepository)

at SAP.Middleware.Connector.RfcConnectionPool..ctor(RfcDestination destination, Boolean forRepositoryCalls)

at SAP.Middleware.Connector.RfcConnectionPool.GetPool(RfcDestination destination, Boolean forRepository, Boolean create)

at SAP.Middleware.Connector.RfcDestination.GetClient(Boolean forRepository)

at SAP.Middleware.Connector.RfcDestination.Ping()

at SAP.LogonControlEx.NCO3_Wrapper.Logon(String strClient, String strUser, String strPassword, String strLanguage, LogonControl_Wrapper& logonWrapObj, RfcConfigParameters& rfcConfigParam, Boolean isProxyRunning)

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