Getting error loading jvm.dll when installing SAP ASE 16.0 sp04 trial

[rmmarett78]

Greetings,

I am attempting to install a trial of SAP ASE 16.0 sp04.

I'm finding a number of Community hits and Google hits about the "Error: loading: C:...\jvm.dll" message I am seeing, but I've not found any solutions that have fixed the problem. However, I am not currently an SAP customer, so I don't have access to many documents that look like they may help (e.g. the SAP Product Availability Matrix (PAM) for prereqs and SAP Note 298732). Having said that, chat support has graciously provided information from some of the links that looked helpful, but so far I have not been able to complete an install successfully. They recommended that I request help here...

I'm installing on a Windows 2019 VM with the latest OS updates, 8 GB RAM, 2 vCPUs.

"Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.20.27508" is installed - as well as the "(x86)" version.

I downloaded the installation file from here: https://d1cuw2q49dpd0p.cloudfront.net/ASE16/Current/ASE_Suite.winx64.zip

Uncompressing this zip file creates an ebf29386 folder which contains a setup.exe file that I run and get this dialog:

I found a reference to this error that suggests installing the latest jre and updating the JAVA_HOME and PATH settings, so I installed "Java 8 Update 291 (64-bit)"

C:\Users\Administrator\Downloads\ASE_Suite.winx64\ebf29386>set path
Path=C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Program Files\Java\jre1.8.0_291\bin;C:\Users\Administrator\AppData\Local\Microsoft\WindowsApps;
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

C:\Users\Administrator\Downloads\ASE_Suite.winx64\ebf29386>set java_home
JAVA_HOME=C:\Program Files\Java\jre1.8.0_291

C:\Users\Administrator\Downloads\ASE_Suite.winx64\ebf29386>setup.exe

With these settings I get the same error, still showing the path to the "temp" jre created by Install Anywhere (as in the image above).

I found that you can specify the JRE that install anywhere uses using the LAX_VM option, so I made it further in the install process by using this (though I've not seen anyone mentioning having to use this specifically for ASE installs):

C:\Users\Administrator\Downloads\ASE_Suite.winx64\ebf29386>setup.exe LAX_VM "c:\Program Files\Java\jre1.8.0_291\bin\java.exe"

With this change, the installer starts and I am able to get through all of the installation options, I select a "typical" installation and "Evaluate SAP Adaptive Server Enterprise". Files seem to be laid down successfully, then the "Configure New Servers" begins. I select all default options except for the following:

• "Configure new SAP ASE" checked (nothing else selected on products to configure)
• Entering passwords where needed
• "Create sample databases" checked
• I get a warning dialog about using a 4k logical page size that looks like it can be ignored

Here is the configuration summary:

I click next and almost immediately get this dialog

And then this after clicking OK:

I don't see any obvious fatal failures or errors in the logs in C:\SAP\log (would be happy to post them if that would help).

The log mentioned in the configuration summary doesn't exist.

Could it still be a java issue? The java.exe files found in the C:\SAP directory are all failing to run, and with the same jvm.dll error:

c:\SAP\jre64\bin>java.exe
Error: loading: c:\SAP\jre64\bin\server\jvm.dll

c:\SAP\jre64\bin>cd c:\SAP\Shared\ase\SAPJRE-8_1_062_64BIT\bin

c:\SAP\Shared\ase\SAPJRE-8_1_062_64BIT\bin>java.exe
Error: loading: c:\SAP\Shared\ase\SAPJRE-8_1_062_64BIT\bin\server\jvm.dll

In addition to attempting to install on Windows 2019, I've tried unsuccessfully on Windows 2012 R2 and Windows 2016 with not exact, but similar issues. I've installed a multitude of Microsoft Visual C++ Redistributables on all Windows versions which has helped on older versions of Windows, but never fixed anything completely. Chat support informed me that the 2015 Redistributable is the one that is required for this latest version of ASE, and it is installed (by default) on the 2019 VM that I have been focused on most recently.

Does anyone have any advice on how to get this installed? I'm open for trying anything, and happy to answer any questions you may have.

Thanks much in advance!

[rmmarett78]

Hello Former Member,

Thanks for the information and link! I no longer need to use LAX_VM for the install, and the SAP java.exe files that are installed all now work!

So, things are improving. I am still getting the "Failed to Configure New SAP ASE" message right after clicking Next from the configuration summary screen.

I did find the following in c:\SAP\log\ASE_Suite.log after exiting the installation:

MSG>>> 05-25-21 10:37:03 : Executing C:\SAP\ASE-16_0\bin\sybatch.exe -D C:\SAP -r C:\SAP\ASE-16_0\sqlsrv.res -l us_english -c cp850...
DEBUG>>> 05-25-21 10:37:04 : ExecCommandWithProgress.run() : Set $SY_CFG_ASE_STATUS$=-1073741515
ERROR>>> 05-25-21 10:37:04 : Exit status = -1073741515
DEBUG>>> 05-25-21 10:52:17 : LastScreen.init(): install status is NONFATAL_ERROR
DEBUG>>> 05-25-21 10:52:17 : LastScreen.init(): false
ERROR>>> 05-25-21 10:52:17 : 
The product configuration failed.

So I'll do some searching for that (starting with the info from lazfreitas) and see what I can find.

Thanks for your help!

-- Rob

[rmmarett78]

I ran the command in the ASE_Suite.log manually from a command prompt:

C:\SAP\ASE-16_0\bin\sybatch.exe -D C:\SAP-r C:\SAP\ASE-16_0\sqlsrv.res -l us_english -c cp850

and got a dialog box saying that msvcr100.dll was missing, so I downloaded and installed the Microsoft Visual C++ 2010 Runtime, and the install now completes successfully.

Here are the steps I followed to install SAP ASE 16.0 sp04:

1. Install Windows 2019 (8 GB RAM, 2 vCPUs)
2. Install latest Windows 2019 updates
3. Install Microsoft Visual C++ 2013 Runtime x86 and x64 from here:
   https://www.microsoft.com/en-us/download/details.aspx?id=40784
4. Install Microsoft Visual C++ 2010 Runtime x86 and x64 from here:
   https://www.microsoft.com/en-us/download/details.aspx?id=26999
5. Download and uncompress SAP ASE installer
6. Run setup.exe inside the SAP ASE installer directory

Seems simple enough. I tried many combinations and permutations of OS's and C++ runtimes, but never got the right combination without your help.

Thank You!

-- Rob

[Former Member]

Hi rmmarett78,

glad to hear you sorted it out.

SAP's offering of ASE trial is great, and the Installation Guide for Windows provides all the information if one has access to the SAP Notes and reads it carefully, which first I didn't, but as it is offered also to non-customers SAP could put some more installation instructions, similar to the ABAP trials.

Here the information in one place.

Installation Guide page 17.

Supported Operating Systems

• For current information on supported operating systems and required patches, see SAP Note 2987324. This note is updated with new information on supported operating systems and patches as required.

2987324 - SAP ASE 16.0 SP04 Supported Operating Systems and Versions lists as required for Windows.

• Microsoft Visual C++ 2015 Redistributable Package (x64)

Installation Guide page 18.

OS Patch Requirements for Java

For SAP JRE requirements, see SAP Note 1367498.

For Windows, install the patch:

• Microsoft Visual C++ 2010 Redistributable Package ATL Security Update, available at https://www.microsoft.com/en-us/download/details.aspx?id=5555.

1367498 - SAP JVM installation prerequisites states

Windows (all processor platforms)

• Windows-based systems require the installation of the "Microsoft Visual C++ 2010 Redistributable Package", which can be obtained from the Microsoft website.
• SAP JVM 8 and newer starting from 8.1.042 requires the installation of the "Microsoft Visual C++ 2013 Redistributable Package", which can be obtained from the Microsoft website.

Looks like three (2010, 2013 and 2015) C++ Redistributable packages are required by different pieces of the ASE.

Cheers, Robert

[jasperlai]

Hi,

I am attempting to install a trial of SAP ASE 16.0 sp04 on Windows 10 22H2 professional.

I encounter the same situation "Failed to Configure New SAP ASE", and see the "C:\SAP\log\ASE_Suite.log", it shows me 6 nonfatal errors, I've summarized as attached file.

I've read your comments in this post and you seems solve the problem, would you please share information about your solution?

Thanks much in advance,

Jasper 06/04

[Former Member]

rmmarett78,

I am sharing the list of the CRs that were fixed on ASE 16.0 SP04

I would start investigating all fixes related to installation.

ase16-crs.txt

You will have a hard time without having direct access to SAP support. Wish the best luck out there.

Cheers,

Luis

[rmmarett78]

Excellent! Thank you lazfreitas! I will dig through these today. I did get help with the fix for the java errors I was seeing (see below answer), and I found a little more information about the "Failed to Configure" message in a log (see my comment in below answer).

Thanks again!

-- Rob