Focused Run integration ServiceNow using BTP as a middleware

[SAPSupport]

We are in the process of integrating FRUN with SNOW for incident generation using BTP as the middleware.

While the configurations/integration between SNOW and BTP is completed, we are looking forward for SAP's guidance for FRUN related steps in terms of this integration.

We have details provided by BTP team for integration, basically OAuth details, which we maintained in OA2C_CONFIG transaction for FRUN. We have also completed the steps mentioned in the link below:

• SAP Focused Run Expert Portal - How-to Guide: OS Command Adapter

Could you please let us know further steps if required for this to work end to end?

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[SAPSupport · Accepted solution]

You can find further steps regarding the configuration of the FRUN Alert Management tool using an integration with external systems on the following page in the SAP Focused Run Expert Portal:

• Alert Management - Integration with External Systems

Best regards,
Jessica
SAP Support