FAQ Chatbot - Names in questions

[former_member6661]

Hello! I created a FAQ Chatbot... Questions have names of persons... chatbot failed when try to do questions about of persons...

[GabiBuchner]

Hi Jorge,

If you create an FAQ chatbot, please consider if it is really necessary to ask users their name. Normally, you ask users their name if the chatbot needs it in the process, to fill in a form or similar. As an FAQ bot is the lowest level of conversational AI, the user's name is normally not required. Consider also that depending on the locale, culture or region, users might not be willing to disclose their name.

Other than that, it often happens that the FAQ template prioritizes its predefined small talk skill so the bot interprets any name entered by the user as a simple hello/greeting. If you still want to ask the user name, try switching off the small talk skill in the template.

HTH, best Gabi

[former_member523146]

Besides the points shared by @gabriele.buchner, the FAQ bot relies on actual natural language questions (and answers 😉 ) that go beyond keywords as shown in your screenshots and thus, is not the correct tool for the job at hand.

Your usecase seems to be better suited for an intent/entity-based bot. Names and dates should be recognizable as PERSON and DATE entities. You could create skills that trigger different actions depending on the values of PERSON and DATE entities to define the correct response. Additionally, you could add custom restricted entities to handle edge-cases. Another established pattern would be to maintain the mapping (Name, Date) -> Task in your backend, let CAI take care of recognizing the PERSON & DATE entities and fetch the task from your backend.

However, those solutions are sadly more work than just uploading a CSV file to a FAQ bot.